We had a problem with the new Adobe Creative Cloud CC 5.0.0.354 (and maybe later versions too) (now SOLVED!) that would either require a “Repair” every day which works until you rebooted:

 

or it would show just a blank white screen:

(A special thanks to C_L_Smitty for pointing me in the right direction in finding this solution!)

This all started towards the end of 2019 when Adobe decided to make their Adobe CC look the same as their online CC page.  For us and probably for a lot of Windows users, this was a big fail!  But I’ve finally found the cause and have a work-around.  The solution is only for those on Windows and using McAfee, specifically McAfee’s “ePolicy Orchestrator” (ePO) which is basically McAfee’s cloud based control panel.  And if you use any other flavor of McAfee for virus and malware protection, look for a similar setting as described below.

I was able to pinpoint the cause to Adobe Creative Cloud CC 5.0.0.354 (and maybe later versions too) showing a Blank White Screen or Requiring Repair to McAfee’s “Antimalware Scan Interface” (AMSI) which according to their configuration page is to, “Enable AMSI (provides enhanced script scanning) (Windows only)”  There is actually a separate “script scan” option at the very bottom of that page and that can be left on.  But it is this AMSI that causes the “enhanced script…..” brain freeze!  It’s for “Windows only” so it is very possible that since more Apple users use Adobe that there is not more outcry by users on this issue.  …..and yea, the irony is not lost that McAfee has tagged ADOBE as a “Malware”! LOL!

 

I do hope Adobe is listening here and fix this issue now that we’ve done all the troubleshooting!

 

For those who use Adobe Creative Cloud CC 5.0.0.354 (and maybe later versions too) with McAfee “ePolicy Orchestrator” (ePO) for Windows, below are 4 images to show you exactly what to do in your ePO control panel to solve this problem until Adobe and McAfee resolves this issue.  But as always, when you play with McAfee or any software that is suppose to protect you from malware/viruses/phishing/etc, USE AT YOUR OWN RISK, YMMV!

 

 

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